Shipping policy

SHIPPING POLICY

Last updated: 4 September 2026

ORDER PRODUCTION

Dead Curious merchandise is produced especially for each order by our print-on-demand fulfilment partners. This allows us to offer our designs without holding unnecessary stock.

Most orders require a production period before dispatch. Production times vary according to the product, fulfilment location, order volume and time of year. The estimated delivery information shown at checkout includes or reflects the available fulfilment and shipping information for your order.

DELIVERY ESTIMATES

Available delivery services, estimated delivery times and shipping charges are displayed at checkout after you enter your delivery address.

Delivery estimates are not guaranteed dates. Production demand, carrier disruption, customs processing, severe weather, public holidays and other circumstances outside our reasonable control can occasionally cause delays.

Unless a different delivery period has been agreed, eligible UK consumer orders will be delivered within 30 days as required by applicable law. If we cannot fulfil an order within the required or agreed period, we will contact you and explain the available options.

SHIPPING CHARGES

Shipping charges are calculated at checkout and depend on:

• The products ordered
• The delivery destination
• The fulfilment location
• The number and type of packages required
• The shipping service selected

The complete shipping charge will be displayed before payment is taken.

SEPARATE PACKAGES

Products in the same order may be manufactured at different facilities or require different packaging. As a result, an order may arrive in more than one parcel and on different days.

You will not be charged additional shipping after checkout solely because an order has been divided into separate packages.

TRACKING

Where tracking is available, tracking details will be sent to the email address supplied with the order after dispatch.

Tracking information can sometimes take time to update after a label is created. Please allow the carrier sufficient time to scan and process the parcel.

DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact us immediately at c.robertson4@googlemail.com. Because production and fulfilment may begin shortly after an order is placed, we cannot guarantee that an address can be changed after the order has entered production or been dispatched.

We are not responsible for delays or failed delivery caused by incomplete or incorrect information supplied by the customer. Additional production or shipping charges may apply if an order must be produced again or resent because an incorrect address was provided.

FAILED OR UNCLAIMED DELIVERIES

If a parcel is returned because delivery was refused, the address was incorrect or the parcel was not collected, contact us so we can investigate.

Where redelivery is possible, additional shipping charges may apply unless the failed delivery was caused by our error or the carrier’s error.

LOST ORDERS

If tracking shows no movement for an extended period or your order has not arrived within the expected delivery window, contact us at c.robertson4@googlemail.com with your order number.

We will investigate the delivery with the fulfilment partner or carrier. Please report suspected loss promptly, as carriers may impose time limits on claims.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If an order arrives damaged, defective, misprinted or incorrect, contact us as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the item
• Photographs of the packaging and shipping label where relevant

Once the issue has been assessed, we will arrange an appropriate replacement or refund at no additional cost to you.

CUSTOMS, DUTIES AND IMPORT TAXES

Orders may be fulfilled from different countries depending on product availability and the customer’s location.

International orders can be subject to customs duties, import taxes or handling charges imposed by the destination country. Where these charges are not collected at checkout, they are normally the customer’s responsibility.

We do not control customs processing times or charges imposed by national authorities.

RESPONSIBILITY FOR GOODS

For consumer orders, responsibility for the goods remains with us until they are delivered into your physical possession or the possession of a person you identified to receive them, except where you independently arranged a carrier that we did not offer.

DELIVERY DELAYS

If an order is delayed, contact us and we will take reasonable steps to investigate.

Nothing in this policy limits your statutory rights concerning products that are delayed, lost, damaged, faulty or not delivered.

CONTACT

For shipping questions, contact:

Dead Curious Store
Email: c.robertson4@googlemail.com